Refund policy

Return and Refund Policy

At G Care Medics, we value your satisfaction and strive to ensure a seamless shopping experience. Please review our Return and Refund Policy below for details on how we handle returns and refunds.

Eligibility for Returns

  1. Time Frame:

    • You may return an item within 7 days of receiving your order.

  2. Condition:

    • The item must be unused, unopened, and in its original packaging.

    • Items that are damaged, used, or not in their original condition cannot be returned.

  3. Proof of Purchase:

    • A valid receipt or proof of purchase is required to process any return.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used items.

  • Items purchased during sales or promotions.

  • Gift cards.

How to Initiate a Return

  1. Contact Us:

    • Email us at support@gcaremedics.com or call us at +961 [Insert Phone Number] within 7 days of receiving your order.

  2. Provide Details:

    • Include your order number, the item(s) you wish to return, and the reason for the return.

  3. Approval:

    • Once approved, we will provide you with instructions on how to return the item(s).

Refund Process

  1. Refund Eligibility:

    • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

  2. Method of Refund:

    • Approved refunds will be processed within 7-10 business days and issued to your original payment method.

  3. Shipping Costs:

    • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

Exchanges

  • We do not currently offer exchanges. If you wish to replace an item, please initiate a return and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@gcaremedics.com or +961 76 917 844 with photos of the item and packaging. We will arrange for a replacement or refund as appropriate.

Contact Information

If you have any questions or need further assistance, please reach out to us:

Thank you for choosing G Care Medics. We appreciate your trust in our products and services!